Automate B2B processes and delight customers with the avanta AI Toolkit
With the avanta AI Toolkit, the avanta B2B commerce platform provides the technical foundation for customized AI applications in sales and service. Existing data, functions, and business processes are made available for AI use in a secure, rights-based manner – and your teams’ workload is reduced.
Because avanta already includes data, integrations, and permissions, AI projects don’t start from scratch – they begin directly with your sales and service processes.
Spare Part MT-2200
What AI can do for you
Discover potential AI applications for your B2B sales and service operations. These AI applications are customized for your data, processes and requirements using the avanta AI Toolkit. With avaBot, a ready-to-use AI tool (AI chatbot) is already available.
Automatically recognize, verify, and prepare orders from emails, PDFs, or free-form text for the ERP system.
Find matching products, alternatives, and accessories – using natural language instead of part numbers.
Convert inquiries and requests for proposals into a quotation template that includes products, quantities and prices.
Answer questions about orders, shipments, and components via chat – around the clock.
Search for information from various sources (store, ERP, PIM, CRM, etc.) using natural language.
AI captures and organizes expertise and makes it available to employees where it is needed
Why avanta makes this efficient: The foundation for AI is already in place.
AI in sales and service requires more than just a language model. It needs the right data, customer context and access to the appropriate functions.
A language model alone doesn’t know your customer-specific prices, the status of an order, or the replacement parts for a specific machine. In B2B, it’s precisely this information that determines whether an AI response is truly helpful.
avanta already provides this foundation. In avanta, e-commerce and AI share the same data, integration and authorization infrastructure. This allows AI applications to operate within the context of the respective customer and user and to be directly integrated with your existing processes – rather than operating as a standalone solution.
Customer-specific data
Prices, product lines, orders, machines, documents ...
Connected systems
ERP, PIM, CRM and other systems
Over 1,000 B2B roles
For Sales, ordering, service and after-sales support
Rights and roles
Everyone can only view and use what they are authorized to access
Everything AI needs for your B2B processes
The avanta AI Toolkit brings together the technical foundations upon which custom AI applications for sales, service and after-sales are built.
provide data and functions for AI applications. The AI retrieves the specific information it needs and directly uses functions such as the shopping cart, order placement or receipt retrieval.
Makes product data, documents and other knowledge semantically accessible. Searches using your own words lead to the right results.
controls access to data and functions; it uses the same customer, user and role structures as the online store and the customer portal.
Integrates ERP, PIM, CRM, and other systems. Prices, availability, and order data are retrieved in real time from the leading systems.
enables the use of different AI models, tailored to the use case, data protection requirements, and budget.
enables the standardized provision of data and functions for AI applications and AI agents; and thus lays the foundation for agentic commerce.
In addition, other documents, manuals, guidelines, knowledge resources and processes can be integrated – the AI is not limited to the data in avanta.
*avanta is designed to integrate with MCP. For production use, an MCP server service and a suitable AI model (LLM) are also required. This is not included in avanta's feature set.
Which process should benefit from AI first?
We work with you to identify the AI use case that will deliver the greatest benefit to your sales or service operations, based on your data, systems and processes.