avaBot – Your smart AI assistant for B2B sales and service
avaBot is a use case of the avanta B2B e-commerce platform. It supports customers, prospects and internal teams wherever questions arise: in the online store, on the website or as a standalone assistant.
Whether it’s questions about the product range, missing receipts or complex technical information, avaBot provides authenticated users with relevant information from the online store, website, ERP and PIM at any time and in multiple languages – always in accordance with the respective user, role and access rights.
Greater Impact for sales and service around the clock
The sales team is in a meeting. The office staff is swamped. It's Friday evening. And the customer has a question.
Because avaBot isn't just an assistant. It becomes part of your team. It knows your products, your processes and your language. And it's there when others can't be.
Advantages
Who can explain your complex products in Portuguese or in 15 other languages?
Who answers questions about orders outside of business hours?
Who suggests alternatives when an item is out of stock?
Who responds immediately when an existing customer has a special request?
Applications of avanta AI
As an integrated bot, the AI directly assists your customers while they shop:
- Product advice & accessory search
- Order status, receipt download, spare parts search
- Support for repeat purchases & configuration
Sample prompts
"Is this product also available in stainless steel?"
"What is the status of my order from last Friday?"
Use avaBot directly on your website with access to your online store, CMS and other knowledge sources.
- Lead generation
- FAQ answers
- Interactive product help
Sample prompts
"What are the advantages of your filling systems?"
“Is there a list of your reference customers?”
Can also be used without a storefront: Train avaBot with your own content to provide professional assistance in various areas of your business:
- Sales
- Support
- Internal training (e.g., with product data, manuals, procedure guides, data sheets, etc.)
Sample prompts
"Does drill bit 0185 comply with the DIN 6537K standard?"
“I need installation instructions for the gasket with part number 4711.”
Use Cases & Examples
What avaBot can do for you
An overview of the key service and after-sales functions for the
professional B2B use
In the online store
- Technical support and configuration
- Alternative products, accessories, successor models
"Which drill bit is suitable for hardened steel?"
"What is the alternative to Article 12345?"
Availability, prices & terms
- Customized prices & terms
- Delivery time
"Is item 4711 currently in stock?"
"How much will 1,000 units of item 0815 cost me?"
Service & receipts
- Invoice, credit memo, packing slip, ...
- Delivery tracking, backorders, returns, ...
"Can I please have my invoice for order 12345?"
"When will my order from last Thursday be delivered?"
Process automation
- Orders, reorders, budget inquiries
- Returns, request for quote
"Which drill bit is suitable for hardened steel?"
"Which drill bit is suitable for hardened steel?"
Technical & expert consulting
- Standards, materials, applications
- Safety data sheets, compatibility
"Is Item 0815 food-safe?"
"Is there a safety data sheet for product 12345?"
Account management & user help
- Roles, addresses, limits, password, permissions
- Support for using the store
"How can I manage user permissions?"
"What is my current credit limit?"
What makes avanta AI
unique
- avaBot provides context-appropriate information from ERP, PIM and CRM systems to authenticated users based on their respective access rights.
- It works not only in the online store but also “standalone,” e.g., as a sales or marketing bot on your website
- Can be trained with additional knowledge, such as from manuals, guidelines or web content
- Continuous development and training are possible
avanta provides the foundation for a
company-wide AI infrastructure
A centralized AI platform instead of isolated solutions
avanta integrates LLM connectivity, knowledge sources, processes, and access logic into a unified AI foundation within the enterprise.
Integrated safely and in a controlled manner
AI functions operate on existing systems, data and documentation based on roles and permissions.
Flexibly expandable for additional AI use cases
e.g., employee training, internal knowledge management, documentation, onboarding, and sales and service co-pilots.
Ready for the future
The AI infrastructure grows with your needs – regardless of specific LLMs or short-term technology trends.
avaBot is ideal for…
Manufacturers and retailers of products that require an explanation at
Companies with a high volume of inquiries in sales
Marketing and service teams,
that want to scale
Digital strategists focused on the customer experience
Internationalization
Free initial consultation
with B2B AI experts
You describe your situation, goals and challenges to us,
we’ll provide an initial assessment, outline possible solutions and share our 30 years of project experience with you.
NOT A SALES PITCH. BUT AN HONEST CONVERSATION.